Elevated 5xx API error rates, increased latency, and delayed data for some SparkPost and SparkPost Enterprise customers (US hosted only)
Incident Report for SparkPost
Resolved
All data is all caught up, API latency is back to normal, and API error rate has returned to 0. This incident is resolved, we appreciate your patience.
Posted Oct 26, 2020 - 15:39 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 26, 2020 - 14:41 EDT
Investigating
We are experiencing an elevated level of API and UI errors, latency, and data delays for the Events API service for some SparkPost and SparkPost Enterprise customers (NOT including Transmissions API and SMTP injection API). Please retry any 5xx error.
Note: This issue does NOT impact our SparkPost customers hosted in the EU.
Posted Oct 26, 2020 - 14:34 EDT
This incident affected: Events API (Events API - USA) and SparkPost Application (WebUI) (SparkPost Application - USA).