We have released the fix to resolve styling and layout issues on system-generated emails including Notification, Confirmation, Workflow, and Approval emails. Messages sent or resent going forward shall revert back to your previously configured design and styling layouts. No additional action or steps are required and no data or messages were impacted during this time.
If you are experiencing issues with your emails or have questions regarding your email design, please contact our Customer Support team at help.formstack.com
Thank you for your patience as we resolved the email styling and layout issues.
Posted Sep 21, 2020 - 09:30 EDT
Identified
We have located the source of the issue and we are preparing the fix-release now. We anticipate a full solution shortly and will continue to keep you updated as we progress through the corrective actions.
Posted Sep 21, 2020 - 09:06 EDT
Investigating
We are researching an issue affecting the styling and layout of application emails, including Confirmation, Notification, Approval, and Workflow emails. The functionality of these emails and the data included in these messages has not been affected. During this time, you may notice design, layout, spacing, and/or styling has been stripped from some of your messages. Our Development team has located the issue and is working to release a fix as soon as possible.