We have identified the issue and are working through the backlog of purchases that encountered issues. Please do not attempt to re-purchase: your new services will appear within the next 3 hours. The billing system is now operational and new purchases will go through as normal.
Posted Jul 23, 2020 - 11:00 UTC
Update
We have identified the issue and are working through the backlog of purchases that encountered issues. Please do not attempt to re-purchase: your new services will appear within the next 3 hours. The billing system is now operational and new purchases will go through as normal.
Posted Jul 23, 2020 - 09:58 UTC
Investigating
Our billing system is currently encountering issues. If you have experienced issues in the last 24 hours, such as new teams not appearing after a purchase is made, please bear with us as we resolve these. We apologise for any inconvenience caused. This does not affect the VNC Connect remote access services, which are operating normally.