Granicus Issue Notification: MediaManager Canada - Slow Load Times
Incident Report for Granicus System
Resolved
This issue has been resolved and all systems are operating normally.

Issue Summary & Impact: Our engineering teams have identified and resolved the issue impacting archive playback and download speeds. Thank you for your patience while we worked to address this issue.
Product: MediaManager - Canada

We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Posted Oct 28, 2020 - 16:46 MDT
Investigating
Granicus is currently experiencing a client-impacting service issue.

Issue Summary & Impact: Granicus Engineers are currently investigating an issue with MediaManager clients in Canada receiving slow load times which is impacting archive playback and downloads. Our teams are working to correct this behavior as priority and will provide updates as the issue is addressed.
Product: MediaManager - Canada

If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.

Thank you,
Granicus Customer Support
Posted Oct 28, 2020 - 14:18 MDT
This incident affected: govMeetings - Live Video, Legislative and Agenda (MediaManager).