Twilio Services
Issues related to Twilio’s Software
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      SMS Delivery Delays to Telus Mobility and Rogers Wireless Networks in Canada Using Toll-Free Numbers
      Incident Report for Twilio
      Resolved
      We are no longer experiencing SMS delivery delays when sending messages to Telus Mobility and Rogers Wireless networks in Canada using toll-free numbers. This incident has been resolved.
      Posted Mar 21, 2023 - 11:22 PDT
      Monitoring
      We are observing recovery in SMS delivery delays when sending messages to Telus Mobility and Rogers Wireless networks in Canada using toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Mar 21, 2023 - 09:23 PDT
      Update
      We continue experiencing SMS delivery delays when sending messages to Telus Mobility and Rogers Wireless networks in Canada using toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Mar 21, 2023 - 09:16 PDT
      Investigating
      We are experiencing SMS delivery delays when sending messages to Telus Mobility and Rogers Wireless networks in Canada using toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted Mar 21, 2023 - 08:04 PDT
      This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).