This incident has been resolved. We are no longer seeing the errors and the app has been restored to full functionality. Thank you for your patience while we worked on this.
Posted Feb 07, 2020 - 07:08 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 07, 2020 - 06:55 PST
Update
We are continuing to work on a fix for this issue.
Posted Feb 07, 2020 - 06:43 PST
Identified
Issue has been identified. We are continuing to investigate.
Posted Feb 07, 2020 - 06:23 PST
Investigating
We are investigating errors when viewing assets and navigating to certain pages in IT Glue. Some users are receiving error messages: "Request has been terminated ..."
We will provide more updates as we have them. This seems to be affecting NA partners only.
Posted Feb 07, 2020 - 05:47 PST
This incident affected: North America Primary Application Services and North America Primary File Services.