This issue is now resolved. Engineering has notated that there was an issue with the Azure Resource Scaling Mechanism. If you notice any further issues, please reach out to our support team via the chat bubble.
Posted 5 years ago. May 22, 2020 - 13:18 UTC
Monitoring
Our Engineering team has confirmed that the site is back up and operational. Please access the system and navigate through the system as normal. If you encounter any issues, please reach out to support via the chat bubble for immediate assistance.
Posted 5 years ago. May 22, 2020 - 12:53 UTC
Update
We are continuing to investigate this issue.
Posted 5 years ago. May 22, 2020 - 12:12 UTC
Investigating
Multiple users are reporting issues with not being able to log into Anytime Collect as well as not being able to reach the site altogether. Our Engineering is currently investigating the cause of the issue and will provide an update on the cause of the issue, once located. If you are having any issues logging into the system, please reach out to our support team via the chat bubble and we will log a ticket for you and alert you when the issue has been resolved.
Posted 5 years ago. May 22, 2020 - 12:09 UTC
This incident affected: Anytime Collect Web Application (my.anytimecollect.com - North Central US, au.anytimecollect.com - Australia East, eu.anytimecollect.com - West Europe).