Voice quality degraded

Incident Report for SnapCall

Resolved

This incident has been resolved.

Posted Jun 10, 2020 - 16:47 UTC

Monitoring

Issue was due to a large amount of connections not planned in one of our voice node degrading the voice quality for ongoing call on this node.

Posted Jun 10, 2020 - 16:30 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jun 10, 2020 - 15:10 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 10, 2020 - 14:15 UTC