Due to an incident yesterday afternoon, we’re working hard to answer a number of urgent queries. In the meantime it might take us a little while to get back to you.
Posted Jul 30, 2019 - 11:15 UTC
Update
Pot balances should now be correct.
We are continuing to monitor for any further issues.
Posted Jul 29, 2019 - 20:30 UTC
Update
We are continuing to monitor for any further issues.
Posted Jul 29, 2019 - 18:17 UTC
Update
We've finished processing all delayed feed items and transactions.
A very small number of customers are still seeing incorrect Pot balances. But don't worry: the money in your Pot isn't missing. We're working hard to fix this.
We're still keeping an eye on the issue and we'll provide updates when we know more.
Posted Jul 29, 2019 - 18:15 UTC
Update
We are continuing to monitor for any further issues.
Posted Jul 29, 2019 - 18:09 UTC
Monitoring
We've rolled out a fix to the issues and most things are now back to normal.
Transactions made during the outage may take some time to show in your feed. If things still don't look right, please hold tight as we are working hard to fix this as soon as possible.
We are continuing to monitor the situation and will provide updates as soon as we have more information.
Posted Jul 29, 2019 - 14:26 UTC
Update
We've identified the cause of the current issues and hope to fix them within the hour.
There is currently a problem that is causing some card transactions to fail, or the Monzo app to display incomplete or old information. If affected, you may also be unable to login or receive bank transfers.
Posted Jul 29, 2019 - 13:40 UTC
Identified
We're working to fix a problem that is causing some card transactions to fail, or the Monzo app to display incomplete or old information. If affected, you may also be unable to login or receive bank transfers.
We're really sorry about the inconvenience and we're working really hard to put things back to normal.
Posted Jul 29, 2019 - 13:25 UTC
This incident affected: 📱 Monzo App, 💳 Card Payments, 💰 Inbound Bank Transfers, 💸 Outbound Bank Transfers, 💷 Cash Deposits, and 🔗 Public API.