Clearing Transactions Processing Delay

Incident Report for Fidel API

Resolved

Transaction processing update:
Last received Visa transaction is dated 13th of July. Last received Mastercard transaction is dated 12th of July. No delay on Visa. 1 day delay on Mastercard.

Posted Jul 15, 2019 - 18:28 BST

Update

Transaction processing update:
Last received Visa transaction is dated 5th of July. Last received Mastercard transaction is dated 7th of July. Delay reduced to 3 days on Visa, 1 day on Mastercard.

Posted Jul 10, 2019 - 17:25 BST

Identified

We are currently experiencing a delay on Visa and Mastercard daily clearing transaction processing. Last received Visa transaction is dated 3rd of July and last received Mastercard transaction is dated 5th of July. We are working closely with both schemes to resume the 48h clearing cycle in the next few days.

Posted Jul 09, 2019 - 18:01 BST

This incident affected: API (Select Transactions API).