Customer Portal Outage
Incident Report for MacStadium
Resolved
Outage Notification

Reference ID: 88634
Message type: Monitoring
Impact type: Non-disruptive to customers' environments

Valued Customer,

The fix implemented for the Customer Portal continues to be stable and therefore we are closing this incident.

If you have questions, then please contact MacStadium Customer Support at 1-877-250-3497 or via email at support@macstadium.com. Additionally, visit MacStadium’s Status Page (http://status.macstadium.com/) for updates before, during, and after this change.
Posted Dec 08, 2019 - 14:33 UTC
Monitoring
Outage Notification

Reference ID: 88634
Message type: Monitoring
Impact type: Non-disruptive to customers' environments

Valued Customer,

A fix has been implemented and our customers should now be able to access the Customer Portal. We are monitoring the system to ensure stability.

If you have questions, then please contact MacStadium Customer Support at 1-877-250-3497 or via email at support@macstadium.com. Additionally, visit MacStadium’s Status Page (http://status.macstadium.com/) for updates before, during, and after this change.
Posted Dec 07, 2019 - 21:07 UTC
Update
We are continuing to investigate this issue.
Posted Dec 07, 2019 - 19:06 UTC
Investigating
Outage Notification

Reference ID: 88634
Message type: Initial Message
Impact type: Non-disruptive to customers' environments

Valued Customer,

Please be advised that MacStadium's Customer Portal is experiencing an issue whereby users attempting to login are redirected back to the login page resulting in an inability to leverage the portal. We are actively working the issue and will provide updates here.

If you have questions, then please contact MacStadium Customer Support at 1-877-250-3497 or via email at support@macstadium.com. Additionally, visit MacStadium’s Status Page (http://status.macstadium.com/) for updates before, during, and after this change.
Posted Dec 07, 2019 - 19:05 UTC
This incident affected: Customer Portal.