On October 29th 2020, 5:16 pm CEST a number of our customers experienced issues in terms of degraded performance in signing-in and displaying some pages. This was caused by auto scaling that did not update the internal network capacity.
The issue was resolved at 6:12 pm CEST. The immediate solution was to manually redeploy the affected upstream services that led to the resolution of this issue.
We performed a Root Cause Analysis of this incident and are implementing solutions in order to prevent such instances from happening in the future.
We sincerely apologise for any inconvenience that this may have caused.