We have addressed configuration issues related to our customer support portal and it is now fully accessible. The root cause of the issue has been identified as unexpected side-effects from an update to a third-party system. We apologize for any inconvenience.
Posted Oct 12, 2020 - 16:30 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 12, 2020 - 16:08 UTC
Identified
We are currently experiencing technical difficulties with our customer support portal. As a temporary workaround please submit your support request to support@fastspring.com and include as much detail as possible. We will inform you when the portal is working again. Thank you for your patience; response and resolution times are currently slow due to the portal issue.