We have no further reports of issues from the third party carrier. We expect all services to be operational.
Posted Aug 30, 2020 - 12:48 EDT
Monitoring
We have been advised by the external carrier that traffic has restored and processing as expected. We are seeing external services being restored across the Internet. We will continue to monitor this event until it is marked as Resolved.
Posted Aug 30, 2020 - 11:34 EDT
Identified
A national Internet Service Provider is currently experiencing global routing issues which may affect customers ability to connect with Fuze services. All Fuze services are operating normally. We are monitoring the external carrier progress on the resolution of those internet issues.
Posted Aug 30, 2020 - 10:16 EDT
Investigating
A third party carrier is currently experiencing issues which may affect customers ability to connect with Fuze services. All Fuze services are operating normally. We will provide updates as they occur.
Posted Aug 30, 2020 - 09:45 EDT
This incident affected: Voice Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA) and Fuze Meetings - Global (Ashburn, VA, San Jose, CA).