The Engineering team has not observed any incidents related to the Toronto Data Center Migration during the monitoring period. Toronto PoP is back in production and call quality in Canada is back to expected standards.
Posted Nov 06, 2020 - 17:38 UTC
Monitoring
The Toronto PoP migration and upgrade has been completed and tested. Engineering has placed the Toronto PoP back into production and the team will continue to monitor throughout the week.
Posted Nov 02, 2020 - 14:18 UTC
Identified
To mitigate quality issues being experienced in Canada, we are moving all Canadian-based traffic down to our US East POP starting at 21 CET until the completion of the scheduled maintenance this weekend. All traffic will be diverted automatically and should not impact any existing calls or conferences ongoing. Although the latency may be increased a bit, the overall experience should improve once this is completed.