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Stripe service doesn’t work
Incident
Report for Ecwid
Resolved
We are glad to inform you that the issue has been fixed. Now Stripe payment gateway should work correctly. We are sorry for this experience. We'll do better.
Update
We found a root cause of the issue and now we are preparing the fix. The next update in 2,5 hours,
Update
We are continuing investigating this issue. The ETA is 2 hours. We are sorry for this issue!
Identified
We've identified a cause of the issue and are restoring the service. The approximate time of when the issue is resolved is in 2 hours. We’ll keep you updated here!
Update
We are continuing investigating this issue. The ETA is 1 hour. We are sorry for this issue!
Investigating
We are having issues with the Stripe payment gateway: customers can't pay the order via the Stripe. Customers can see the following error: "Sorry, this payment method is temporarily unavailable. Please, choose another payment method." We are working to get it up and running.
All your data (products, orders, customer details, store settings, etc) is safe and intact. Stripe will be operative once the issue is fixed.
In the meantime, you can do the following as a workaround:
1. Disable [payment service name] in your Ecwid Control Panel > Payment ;
2. If you have other payment methods enabled in your store, your store continues working as usual, customers can pay for the orders via those payment methods. So you can just wait until a fix is released.
3. You can send PayPal invoices to the customers:
3.1 Add a manual (offline) payment method ( Instructions ) , named e.g. “PayPal Invoice”.
3.2 Once you receive an order, you can email the customer and attach a PayPal invoice. Instruction on how to send PaPal invoices: https://www.paypal.com/si/smarthelp/article/how-do-i-request-a-payment-or-send-an-invoice-through-paypal-faq2155
4. You can enable other online payment methods that are available in your country: https://support.ecwid.com/hc/en-us/articles/360003449720-Payment-options-by-countries
We are sorry for this downtime. The approximate time of when the issue will be resolved is in 60 minutes. The next update is in 30 minutes.
If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
All your data (products, orders, customer details, store settings, etc) is safe and intact. Stripe will be operative once the issue is fixed.
In the meantime, you can do the following as a workaround:
1. Disable [payment service name] in your Ecwid Control Panel > Payment ;
2. If you have other payment methods enabled in your store, your store continues working as usual, customers can pay for the orders via those payment methods. So you can just wait until a fix is released.
3. You can send PayPal invoices to the customers:
3.1 Add a manual (offline) payment method ( Instructions ) , named e.g. “PayPal Invoice”.
3.2 Once you receive an order, you can email the customer and attach a PayPal invoice. Instruction on how to send PaPal invoices: https://www.paypal.com/si/smarthelp/article/how-do-i-request-a-payment-or-send-an-invoice-through-paypal-faq2155
4. You can enable other online payment methods that are available in your country: https://support.ecwid.com/hc/en-us/articles/360003449720-Payment-options-by-countries
We are sorry for this downtime. The approximate time of when the issue will be resolved is in 60 minutes. The next update is in 30 minutes.
If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
This incident affected: Checkout.
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