Summary of Impact: Between 07:30 and 11:15 UTC the Exclaimer Cloud Portal was down, affecting users ability to access templates. All mail flow/imprinting services were unaffected.
Root Cause: Our back end data service was experiencing an issue with the continuous replication from primary to secondary sites. Engineers took the portal offline as a precaution to ensure that there was no data loss or corruption.
Mitigation: Engineers resolved the issue and brought the portal back online.
Next Steps: A project to change the way that our replication works has been ongoing for some time, this work requires a significant redesign of the Portal infrastructure and is nearing the final stages of completion. This should make the Portal more resilient and reliable.