Sendgrid incorrectly encoding non-roman characters

Incident Report for Vero

Resolved

Sendgrid have been able to quickly resolve the issue 🎉.

All content (including non-roman characters) should now be rendering as expected.

Posted Nov 07, 2019 - 14:26 AEDT

Identified

Based on testing we have conducted, Sendgrid appears to be incorrectly encoding non-roman characters in outgoing emails.

This is resulting in end users receiving content that replaces the non-roman characters with random encoded characters.

This will only affect Vero customers who use Sendgrid accounts to deliver their emails. We have raised these examples with Sendgrid and will keep you updated. Please refer to this post for more publicly available information: https://news.ycombinator.com/item?id=21453178

We wanted to make you aware of this occurrence. If you want to discuss options such as switching to an internal Vero email provider, please email us at support@getvero.com.

Posted Nov 06, 2019 - 14:19 AEDT