Chatbubble issues

Incident Report for Kindly

Resolved

A memory issue has been identified and patched, this incident is resolved but we will continue to monitor the morning traffic peaks.

Posted Oct 18, 2019 - 14:07 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 17, 2019 - 10:19 CEST

Update

We are continuing to investigate this issue.

Posted Oct 17, 2019 - 09:45 CEST

Investigating

This morning we experienced performance issues with the systems relating to the chatbubble. At some point these issues also caused the chatbubble not to load. Systems are back up now, and we are investigating

Posted Oct 17, 2019 - 09:29 CEST

This incident affected: Bot message delivery and Kindly Chat messaging client.