Intermittent Errors

Incident Report for CallRail

Resolved

This incident has been resolved.

Posted Oct 29, 2020 - 16:48 EDT

Monitoring

A fix has been implemented and we are monitoring the results. Delayed data and recordings may continue to populate as they are processed.

Posted Oct 29, 2020 - 16:18 EDT

Update

We're continuing to investigate reports of some calls becoming stuck in an In-Progress state.

Posted Oct 29, 2020 - 15:24 EDT

Investigating

We are investigating reports of intermittent errors with an upstream provider and will update when we have more information.

Posted Oct 29, 2020 - 15:01 EDT

This incident affected: Call Tracking (CallRail Web Application, Call Routing, Backup Call Routing, DNI and Keyword Tracking), Lead Center (Lead Center General), and Call Recording.