Earlier this evening customers may have experienced some issues instructing payments in the app; or seeing updated transactions. Sole Trader and Business customers may have been unable to access online banking. Our team worked hard to fix this and all services are now working and all transactions will be updated. We are sorry for any inconvenience. If you have any concerns please contact us in app.
Posted Sep 26, 2019 - 20:55 BST
Investigating
We are aware that some customers may be experiencing issues with some services in the app when you try to click send on payments and messages. Inbound payments should not be affected. Online Banking for our Sole Trader and Business Customers is also experiencing some issues. Our team are aware and we are working on this urgently. We will post updates as soon as we have them.
Posted Sep 26, 2019 - 20:33 BST
This incident affected: Debit Cards, Faster Payments, International Payments, New Account Opening, iOS App, Android App, Customer Support, and Starling Bank API.