Mural thumbnails generating slower than usual

Incident Report for Mural

Resolved

Mural thumbnails are being generated successfully within an expected timeframe. If your murals do not yet have a thumbnail, try creating or removing a sticky note within the mural. This will trigger a new thumbnail within the following 5 minutes.

Posted Oct 30, 2020 - 13:32 GMT-03:00

Monitoring

We have implemented a change to improve the speed of generating mural thumbnails. The initial results are promising and we are continuing to monitor the situation. We are working on a further improvement to make thumbnail updates more real-time.

Posted Oct 30, 2020 - 07:06 GMT-03:00

Identified

We have identified an issue with mural thumbnails generating slower than usual. We’re working on a fix and will post updates as we have them.

Posted Oct 30, 2020 - 00:27 GMT-03:00