Guide Display Issues

Incident Report for Pendo

Resolved

At this time, we believe all issues with Guide display are resolved.

Should customers experience any issues with Guides or other functionality, please contact Pendo Technical Success.

Posted May 18, 2020 - 12:53 EDT

Update

We are continuing to see higher-than-normal error rates for our Guides and are continuing to work through the issue. We will provide additional detail as soon as it is available.

Posted May 18, 2020 - 11:47 EDT

Investigating

We have received reports and are seeing a high amount of Guide display issues across our platform. Our engineering team is aware of the issue and are currently working to mitigate. We will provide updates as soon as we have additional information.

Posted May 18, 2020 - 10:41 EDT

This incident affected: Guides (Guide Deliverability).