Service Degradation in Live API
Incident Report for Yext
Postmortem

The root cause and remediation was the same for https://www.yexttrust.com/incidents/8w0kbmz7c06b

Posted Oct 05, 2020 - 10:40 EDT

Resolved
This incident has been resolved.
Posted Sep 25, 2020 - 20:03 EDT
Monitoring
We have mitigated issues and service has been restored. We are monitoring to prevent regression.
Posted Sep 25, 2020 - 12:26 EDT
Investigating
We are investigating a service degradation in Live API, which impacts Answers Serving and Pages. Queries and updates may return errors or be delayed at this time. We will update as soon as we have more information.
Posted Sep 25, 2020 - 12:10 EDT
This incident affected: Content (Content API), Search (Search Serving), and Customer Portal Login.