And we’re done! The incident we were experiencing with ecobee Haven Online Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Posted Aug 21, 2020 - 13:40 EDT
Monitoring
We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Aug 21, 2020 - 13:23 EDT
Identified
It's us again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.
Posted Aug 21, 2020 - 12:31 EDT
Investigating
We’ve received reports of ecobee Haven Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are experiencing issues with Autopilot and Alerts. Your SmartCamera live feed and recorded videos are still available. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.