BitMEX Webpage Display Issue

Incident Report for BitMEX

Resolved

All balances are now being displayed normally on the BitMEX webpage, and we apologise for any inconvenience this issue may have caused. If you have any further questions, please contact Support.

Posted Oct 10, 2020 - 14:05 UTC

Investigating

We’re currently investigating an issue with balances not being displayed on the BitMEX webpage. The margin table may not arrive for API users. This is a display issue only, and all funds are safe, and withdrawals are being processed as usual. We are looking into the cause of this issue, and will be sharing an update as soon as possible. If you have any further questions, please contact Support.

Posted Oct 10, 2020 - 13:12 UTC

This incident affected: BitMEX.com (WebSocket API).

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