Problems with receiving/making calls
Incident Report for Talkdesk
Resolved
Our systems are now fully operational but we'll continue to monitor.

Please reach out to support@talkdesk.com if you encounter further issues.
Posted Nov 05, 2018 - 19:19 UTC
Update
We are seeing recovery across all systems. We'll continue to monitor.
Posted Nov 05, 2018 - 18:13 UTC
Monitoring
Our provider has identified the issue and all systems appear to be recovering.

We'll monitor the situation closely.
Posted Nov 05, 2018 - 17:50 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 05, 2018 - 17:39 UTC
Investigating
Our telecom provider is experiencing resurgent errors which have impacted our systems. The primary symptoms are dropped calls or problems making outbound calls.

We are working with them again to address the issues as quickly as possible.
Posted Nov 05, 2018 - 17:39 UTC
This incident affected: Telephony (Inbound, Outbound, PSTN) and Apps (Quality Management, Voice and Screen Recording).