incident closed, everything is up and running again.
Posted Aug 12, 2014 - 16:52 CEST
Monitoring
everything is working fine now. we are still closely monitoring the situation before closing the incident.
Posted Aug 12, 2014 - 16:15 CEST
Identified
The issue is related with our main TLC interconnecion, so we forced balancing on our other carriers, so we expect that the impact for customers should be very very small at the moment.
Anyway our main carrier has identified the issue's root cause and it's working to fix it as soon as possible.
Posted Aug 12, 2014 - 14:26 CEST
Update
Network issues, outside our infrastructure, are still causing intermittent problems to some customers. We are waiting for an ETA for resolution
Posted Aug 12, 2014 - 13:30 CEST
Investigating
Due to problems of our network provider our services may be slow or down, we weren't told about a precise forecast about the resolution of this problem.