Performance degradation on new Azure AD integration changes/configuration in AskCody Management Portal
Incident Report for The AskCody Platform
Resolved
This incident has been resolved.
Posted Sep 11, 2020 - 14:04 CEST
Monitoring
The Azure AD integration in the AskCody Management Portal is now available and we are currently monitoring. We expect to mark this incident as resolved later today.
Posted Sep 11, 2020 - 08:41 CEST
Update
We are in the final stages of restoring access to manage the Azure AD integration and will soon post more information regarding this, though no later than Friday September 11th.
Posted Sep 09, 2020 - 15:13 CEST
Update
The work on restoring access to manage the Azure AD integration has proven more comprehensive than anticipated and our team is continuing to work on the resolution.

Note that the Azure AD integration is still fully functional.

We will keep you updated with more information no later than Wednesday September 9th.
Posted Sep 07, 2020 - 12:25 CEST
Update
We continue working on restoring access to manage the Azure AD integration. We will post a new update no later than September 7th.
Posted Sep 04, 2020 - 14:39 CEST
Update
We continue working on restoring access to manage the Azure AD integration in the AskCody Management Portal. Since it unfortunately is still not accessible we are adding information in the Management Portal linking to this incident for better communication to users trying to access the sync.

It is important to note that the incident only affect access to configure and do changes, syncs already running is still operational.
Posted Sep 03, 2020 - 09:05 CEST
Identified
The issue has been identified
Posted Sep 01, 2020 - 09:29 CEST
Investigating
Following infrastructure maintenance we are currently experiencing performance degradation with AskCody Azure AD integration configuration and logging in the AskCody Management Portal.
This only affects new changes/configuration being made in the Management Portal, not syncs currently running.
Posted Aug 31, 2020 - 16:19 CEST
This incident affected: Infrastructure (Europe) (Azure AD Integration) and Infrastructure (North America) (Azure AD integration).