We've isolated the issue to a single account. We're in contact with that customer and have restarted ingestion for all other accounts.
Posted Nov 20, 2019 - 08:45 MST
Update
We've identified a handful of incoming messages that have slowed our ingestion processing, causing it to fall behind. This has caused tripped circuit breakers in other parts of our app. All data is stored, but ingestion as a whole is paused
Posted Nov 20, 2019 - 07:23 MST
Investigating
One of our ingestion servers is falling a little behind, so ingestion for any customers on that server will be delayed. All data is safe and is being processed.