Search and Folder Issues

Incident Report for Help Scout

Resolved

Folder counts, message previews, search results and new email processing are in the clear and the Web app is back to full speed. We're closing this one out. Apologies for the trouble this morning and thanks again for your patience.

Posted Oct 29, 2020 - 10:23 EDT

Monitoring

We've got a fix in place and the delay in processing new emails, folder counts and workflows activating should be resolved soon. We'll update with an all-clear shortly!

Posted Oct 29, 2020 - 10:05 EDT

Investigating

We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.

Posted Oct 29, 2020 - 09:51 EDT

This incident affected: Mailbox counts, folders, reports, search results.