This issue was fixed in production at 3:00 PM. Monitoring for the past hour shows that it has been resolved.
Posted Oct 31, 2019 - 16:09 MDT
Update
We have finished updating the query and are deploying it into the production environment now.
Posted Oct 31, 2019 - 14:48 MDT
Update
We are currently working on testing a possible fix for this issue and will have more information to share shortly.
Posted Oct 31, 2019 - 13:51 MDT
Update
Clarification to the previous update: The query in question is causing overall high load on the database server, which is impacting other areas of the system.
Posted Oct 31, 2019 - 12:38 MDT
Identified
We identified an issue with one of our database queries that loads the "Not Assigned" section of the "Pre-Close" tab on the dashboard. We are working to improve the performance of this query now.
Posted Oct 31, 2019 - 12:18 MDT
Investigating
We are aware of an issue causing our database server to be under high load. This is impacting the general performance of the system.