Issue in email processing

Incident Report for Yousign

Resolved

All emails blocked at our provider were delivered.

The incident has been resolved.

Posted Jul 17, 2020 - 11:08 CEST

Monitoring

Since last night, some emails are blocked by our main provider, we switched immediately to our secondary provider.

There is therefore no impact at this time, however some emails from yesterday are still blocked.

A ticket is in progress with our external provider to solve this problem.

We will keep you informed of the evolution of this issue.

Posted Jul 17, 2020 - 10:08 CEST

This incident affected: Yousign V2 (API V2 - https://api.yousign.com, APP V2 - https://webapp.yousign.com).