Platform Issues - Degraded Performance - 8/6/2020
Incident Report for DialogTech
Resolved
This incident has been resolved.
Posted Aug 07, 2020 - 10:02 CDT
Update
All applications are operational. We are continuing to monitor the platform's performance.
Posted Aug 06, 2020 - 16:28 CDT
Monitoring
Between 2:17 pm to 3:00 pm Central time, the DialogTech platform was operating at a diminished capacity. This impacted call processing, APIs, and our UI. The issue has been identified and the platform has stabilized. We are continuing to monitor the platform’s performance.
Posted Aug 06, 2020 - 16:10 CDT
This incident affected: DialogTech Platform - Call Processing, DialogTech Platform - User Portal, DialogTech Platform - Number Acquisition API, DialogTech Platform - Call Initiation API, DialogTech Platform - Reporting API, DialogTech Platform - Call Distributor, DialogTech Platform - Voice Broadcast, and DialogTech Platform - SMS.
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