Automation for Jira rules are not being triggered
Incident Report for Jira Software
Resolved
Between September 30th 12:55 UTC to October 1st 02:00 UTC, we experienced delays processing triggers for Automation for Jira. The issue has been resolved and the service is operating normally.
Posted Oct 01, 2020 - 04:10 UTC
Monitoring
We have now worked through the backlog of queued items. Automation rules should now have been executed on a delay. We will continue to monitor the situation closely.
Posted Oct 01, 2020 - 02:36 UTC
Update
We have implemented some changes due to which new rule executions should now be working without any delays.
We continue to work on clearing up the backed up items in the queue
Posted Sep 30, 2020 - 18:48 UTC
Identified
We continue to work on resolving the issue with Automation for Jira in which rules are not being triggered.
We have identified the root cause and expect recovery shortly.
Posted Sep 30, 2020 - 17:36 UTC
Investigating
We are investigating an issue with Automation for Jira in which rules are not being triggered, this is impacting all Jira Cloud customers. We will provide more details within the next hour.
Posted Sep 30, 2020 - 14:49 UTC