Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Stuck and Ghost Task in Realtime View and Team View in Flex Insights
Incident
Report for Twilio
Resolved
The issue causing calls stuck in the queue and ghost tasks in Flex insights has been resolved, and the service is functioning normally at this time.
Monitoring
We have started seeing recovery for the issue causing calls stuck in the queue and ghost tasks in Flex insights. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Update
Our engineers continue to work on a fix for the issue causing stuck and ghost tasks in the Realtime and Team views in Flex Insights. The fix is expected to take some time to be completely finalized. We will provide an update in 16 hours or as soon as more information becomes available.
Update
Our engineers have identified the root cause of the problem and are currently still working on a fix for it, the fix is expected to take some time to be completely finalized, we will provide an update in 8 hour or as soon as more information becomes available.
Identified
Our engineers have identified the root cause of the problem and are currently still working on a fix for it, the fix is expected to take some time to be completely finalised, we will provide an update in 4 hour or as soon as more information becomes available.
Update
Our engineers are currently still working on a fix that will terminate the stuck tasks and calls which are stuck in queues of Flex insights, the fix is expected to take some time to be completely finalised, we will provide an update in 4 hour or as soon as more information becomes available.
Update
Our engineers are currently working on a fix that will terminate the stuck tasks and calls which are stuck in queues of Flex insights, we will provide an update in 2 hour or as soon as more information becomes available.
Investigating
We are investigating a reported issue related to some tasks and calls stuck in queues, and some other ghost tasks in Flex insights, our engineers are working on getting the issue resolved, we will provide an update in 1 hour or as soon as more information becomes available.
This incident affected: FLEX (Flex Insights).