Email Delivery Delays
Incident Report for
RealVNC
Resolved
This incident has been resolved.
Posted
Jun
24
,
2020
-
21:26
UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted
Jun
24
,
2020
-
18:40
UTC
Investigating
We are aware that some transactional emails (for example, "New sign-in to your RealVNC account") are being delayed. We're working with our service partner on resolving this issue but we recommend enabling 2-step authentication on your RealVNC account as this disables the "New sign-in to your RealVNC account" email. Please refer to
https://help.realvnc.com/hc/en-us/articles/360015811232-Why-am-I-being-asked-to-check-my-email-each-time-I-sign-in-to-my-RealVNC-account
- for more information on this.
Posted
Jun
24
,
2020
-
18:31
UTC
This incident affected: RealVNC Connect (Portal).
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