Slow Regenerations / Indexing

Incident Report for Searchspring Public

Resolved

This incident has been resolved, we've scaled up our indexing process to accommodate the larger queue of indexes, and the queue is being cleared out currently.

Posted Oct 26, 2020 - 19:43 MDT

Monitoring

A fix has been implemented, and our indexing queue is catching up currently. We have a larger than normal queue of indexes to get through, so indexes may continue to take longer than normal until the queue clears out.

Posted Oct 26, 2020 - 19:30 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 26, 2020 - 19:18 MDT

Investigating

We are currently investigating an issue with our indexing process that is affecting customers who use our 'feed generation' capabilities, this is causing the index process to take much longer than it normally would.

Posted Oct 26, 2020 - 19:12 MDT

This incident affected: Indexing.