Database maintenance

Incident Report for SignRequest

Resolved

Ths incident has been resolved. We’re going to write a postmortem about the events the led to this downtime on this status page asap.

Posted Feb 09, 2020 - 23:35 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 09, 2020 - 23:18 CET

Update

We are continuing to work on a fix for this issue.

Posted Feb 09, 2020 - 21:14 CET

Identified

Maintenance of our database takes longer than expected.

Posted Feb 09, 2020 - 17:10 CET

This incident affected: API, Web app, Workers, AWS cloudFront, AWS ec2-eu-west-1, AWS ec2-eu-central-1, AWS s3-eu-west-1, AWS route53, AWS elasticache-eu-west-1, AWS elasticache-eu-central-1, AWS elb-eu-west-1, AWS elb-eu-central-1, AWS rds-eu-west-1, AWS rds-eu-central-1, AWS s3-eu-central-1, AWS sns-eu-west-1, AWS sns-eu-central-1, AWS sqs-eu-west-1, AWS sqs-eu-central-1, Slack, and Elastic Cloud Cluster Connectivity: AWS eu-west-1.