Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Issues With New WhatsApp Senders Creation
Incident
Report for Twilio
Resolved
The issue of new customers creating new WhatsApp senders was detected to begin March 16th and has now been resolved. Any impacted customers may retry creating WhatsApp senders. WhatsApp is operating normally at this time.
Monitoring
We are observing recovery in new customers creating new WhatsApp senders. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
Our engineers have identified that the issue causing errors when creating new WhatsApp senders is only impacting new customers. Existing customers should not be impacted. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
Our engineers have identified that the issue causing errors when creating new WhatsApp senders is only impacting new customers. Existing customers should not be impacted. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
We are investigating issues with WhatsApp. Customers are not able to create new WhatsApp senders. Messaging traffic on existing senders is unaffected. We expect to provide another update in 1 hour or as soon as more information becomes available
This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).