A deploy was made on one of the applications and this caused our cache servers to become saturated preventing the applications from working properly. Rollback was performed and everything is now normalized. The team is monitoring the instances.
Posted Sep 25, 2019 - 10:38 GMT-03:00
This incident affected: AgentBot (Chat Window, Bot's Messaging Service API), Live (Live API, Live Platform), and Help (Help Interface, Help API).