Virtual Desktops (VDI)
Incident Report for Ohio University
Resolved
Virtual Desktops (VDI)
Service has been restored.

Contact the IT Service Desk at 740-593-1222 or https://www.ohio.edu/oit/help to report any lingering issues.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted Aug 17, 2020 - 10:26 EDT
Monitoring
Virtual Desktops (VDI)
Technicians have implemented a fix and will continue monitoring. To report any lingering issues please contact the IT Service Desk via phone at 740-593-1222 or by email at servicedesk@ohio.edu .


You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted Aug 14, 2020 - 11:08 EDT
Update
Technicians are investigating issues with this service. Users may unexpectedly be disconnected from active sessions if this occurs please contact the IT Service Desk via phone at 740-593-1222 or by email at servicedesk@ohio.edu .
Posted Aug 13, 2020 - 10:40 EDT
Update
Virtual Desktops (VDI)
Technicians are investigating issues with this service. Users may unexpectedly disconnect from active sessions.

We will post updates at least every 24 hours.

Affected services:
Virtual Desktops (VDI)

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted Aug 13, 2020 - 07:53 EDT
Update
Virtual Desktops (VDI)
Technicians continue to work with the vendor to investigate and troubleshoot the issue.

We will post updates at least every 24 hours.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted Aug 12, 2020 - 10:12 EDT
Update
Virtual Desktops (VDI)
Technicians continue to work with the vendor to investigate and troubleshoot the issue.

We will post updates at least every 24 hours.

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted Aug 11, 2020 - 10:14 EDT
Investigating
Virtual Desktops (VDI)
Technicians are investigating issues with this service. Users may unexpectedly disconnect from active sessions.

We will post updates at least every 24 hours.

Affected services:
Virtual Desktops (VDI)

You are receiving this message either because you have subscribed to updates at https://status.ohio.edu or because you are part of the core user group for the service(s) listed above.
Posted Aug 10, 2020 - 13:26 EDT
This incident affected: Computer & Device Support (Virtual Desktops).