Device nodata alert false positive protection has been disabled and nodata alerts are allowed to be sent.
Posted May 30, 2020 - 18:20 BST
Monitoring
Backlogged device payloads processing is now back to normal. Due to the large amount of pending payloads in the queue, some payloads may not have been processed which will cause a gap in your metric graphs.
Device nodata alert false positive protection is still active.
Posted May 30, 2020 - 17:55 BST
Identified
Given the high number of pending device payloads we're seeing slowness in processing the backlog.
Posted May 30, 2020 - 17:15 BST
Monitoring
We have now pushed a fix regarding device payloads. There should be some back filling of data but graphs may show gaps.
Posted May 30, 2020 - 17:03 BST
Update
We have fully recovered Service Monitoring and respective alerting at 14:05 UTC.
We are continuing to work on recovering device postbacks.
Posted May 30, 2020 - 16:17 BST
Identified
This issue has been confirmed and we are processing to fix.
Posted May 30, 2020 - 15:01 BST
Investigating
We're investigating what seems to be an expired intermediate certificate in our *.agent.serverdensity.io SSL. This prevents device postbacks.
Posted May 30, 2020 - 14:06 BST
This incident affected: Alerting and Agent payloads.