We have observed stable behaviour of this VPS host-node overnight and are confident to now mark this incident as resolved.
We sincerely apologise for any inconvenience caused.
Posted Feb 24, 2017 - 08:31 AEDT
Update
We identified a kernel bug which was intermittently preventing new processes from being executed on the hypervisor and within customer VPS's, while existing processes were able to continue to operate. This kernel-bug has now been patched.
We apologise for any inconvenience caused and thank you for your patience while we worked to resolve the matter.
Posted Feb 23, 2017 - 22:32 AEDT
Monitoring
Customer VPS's are now starting up. We are now working to confirm the issue has been addressed.
Posted Feb 23, 2017 - 22:10 AEDT
Update
The VPS host-node has become unresponsive again. We believe we may have identified the issue and are now working to implement a fix. We will bring up customer VPS's as quickly as possible.
Posted Feb 23, 2017 - 22:04 AEDT
Update
VM's are starting up. We are continuing to investigate the root cause of these issues.
Posted Feb 23, 2017 - 21:11 AEDT
Investigating
The VPS host-node vzsrv05.vps.apdcsy1.digitalpacific.com.au is currently experiencing an issue and has become unresponsive. We are working hard to identify the root cause and bring VM's back online as soon as possible.
Posted Feb 23, 2017 - 20:55 AEDT
Update
All VM's are back online. We have a number of systems administrators conducting further investigations into the cause of the issue now.
We are sincerely sorry for any inconvenience caused and thank you for your patience.
Posted Feb 23, 2017 - 18:09 AEDT
Update
Unfortunately the VPS host-node has become unresponsive again. We are now working to replace other components in order to rectify the issue. We apologise for any inconvenience caused. We will provide an update shortly.
Posted Feb 23, 2017 - 17:41 AEDT
Update
All VM's are back online, we are currently monitoring the server for any further issues.
Posted Feb 23, 2017 - 16:48 AEDT
Update
The emergency CPU replacement has been completed. The VPS node is currently restarting, individual VM's will be started shortly.
Posted Feb 23, 2017 - 16:39 AEDT
Update
An engineer is on-site and half-way through the CPU replacement procedure. We will provide another update shortly.
Posted Feb 23, 2017 - 16:34 AEDT
Update
The VPS host-node vzsrv05.vps.apdcsy1.digitalpacific.com.au is currently experiencing an issue and has become unresponsive again. We are going to perform an emergency hardware replacement now.
Posted Feb 23, 2017 - 16:25 AEDT
Monitoring
All VM's are back online, we are currently monitoring the server for any further issues.
Our technicians will investigate the root cause.
Posted Feb 23, 2017 - 15:27 AEDT
Update
This VPS node is currently restarting, individual VM's will be started shortly.
Posted Feb 23, 2017 - 15:16 AEDT
Investigating
The VPS host-node vzsrv05.vps.apdcsy1.digitalpacific.com.au is currently experiencing an issue and has become unresponsive.
Our systems administrators are currently working to resolve the issue with urgency.