This incident has been resolved and email threads are appearing boxed as usual. Please refresh your browser if you're still seeing issues with boxed email threads. We apologize for the disruption and inconvenience this has caused. We know this affects your work and we take these incidents very seriously.
Posted Oct 05, 2020 - 21:26 UTC
Monitoring
Our engineering team has deployed a fix to address the issue causing boxed email threads to sometimes not appear in the box. We're monitoring the recovery and will keep you updated.
Posted Oct 05, 2020 - 20:24 UTC
Update
We're continuing to work on a fix for this issue and sincerely apologize for any disruption this has caused. We'll post another update within an hour.
Posted Oct 05, 2020 - 19:31 UTC
Identified
We're aware of an issue where boxed email threads sometimes don't appear in boxes correctly. Our engineering team is working on a fix and we'll have a further update within an hour.
Posted Oct 05, 2020 - 18:29 UTC
This incident affected: Streak for Gmail (desktop).