Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Update - We’re continuing to escalate with our partner on the issue and we’ll advise once we have further updates.
Apr 26, 2024 - 19:22 EDT
Update - We’re continuing to escalate with our partner on the issue and we’ll advise once we have further updates.
Apr 26, 2024 - 13:44 EDT
Update - We’re continuing to escalate with our partner on the issue and we’ll advise once we have further updates.
Apr 25, 2024 - 22:07 EDT
Update - We’re continuing to escalate with our partner on the issue and we’ll advise once we have further updates.
Apr 25, 2024 - 18:08 EDT
Update - We’re continuing to work with our partner on the issue and we’ll advise once we have further updates.
Apr 25, 2024 - 15:15 EDT
Update - We’re continuing to work with our partner on the issue and we’ll advise once we have further updates.
Apr 25, 2024 - 11:30 EDT
Update - We’re continuing to work with our partner on the issue and we’ll advise once we have further updates.
Apr 25, 2024 - 09:00 EDT
Update - We’re continuing to work with our partner on the issue and we’ll advise once we have further updates.
Apr 24, 2024 - 22:48 EDT
Update - We’re continuing to work with our partner on the issue and we’ll advise once we have further updates.
Apr 24, 2024 - 18:35 EDT
Identified - We’ve identified an issue with our partner causing unexpected errors while provisioning campaigns to numbers. Relevant teams are engaged and we’ll provide updates as they become available.
Apr 24, 2024 - 16:05 EDT
United States Inbound Calling Services
Operational
Inbound Calling (SIP) - United States
Operational
Toll-Free calling - Inbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States Outbound Calling Services
Operational
Outbound Calling (SIP) - United States
Operational
Toll-Free calling - Outbound (SIP) - United States
Operational
REST APIs - HTTP Voice - United States
Operational
REST APIs - SIP Voice - United States
Operational
BXML - United States
Operational
United States V2 Application Add On Services
Operational
Call Recording
Operational
Transcriptions
Operational
Text-to-Speech
Operational
CNAM Lookup
Operational
United States Messaging Services
Operational
SMS Messaging (SMPP)
Operational
MMS Messaging (MM4)
Operational
Toll-Free SMS - Inbound
Operational
Toll-Free SMS - Outbound
Operational
International Messaging (HTTP)
Operational
REST APIs - HTTP SMS Messaging
Operational
REST APIs - HTTP MMS Messaging
Operational
Toll Free MMS - Inbound
Operational
Toll Free MMS - Outbound
Operational
International A2P Messaging
Operational
International A2P Platform (SMPP)
Operational
International A2P Platform (HTTP)
Operational
International A2P Messaging Regional Connectivity
Operational
Latin America
Operational
APAC
Operational
Europe
Operational
Middle East & Africa
Operational
Insights
Operational
Messaging Insights Dashboard
Operational
Message Log API
Operational
Number Management Services
Degraded Performance
New Number Ordering
Operational
Number Porting
Operational
Inbound Calling - Caller ID Lookup (CNAM)
Operational
Line Feature Management
?
Degraded Performance
Phone Number Lookup API
Operational
Call Assure
Operational
9-1-1 Services
Operational
9-1-1 Call Routing Service
Operational
9-1-1 Provisioning Service
Operational
DLR (Dynamic Location Routing)
Operational
Direct Network Connection
Operational
Network Expansion Service (NES)
Operational
Inbound Direct Link Services (DLS)
Operational
Outbound Direct Link Services (DLS)
Operational
Virtual (cloud) Connection Service
Operational
WebRTC
Operational
United States Local Market Status
?
Operational
120 - Portland, ME
Operational
122 - Manchester, NH
Operational
124 - Burlington, VT
Operational
126 - Springfield, MA
Operational
128 - Cambridge, MA
Operational
130 - Providence, RI
Operational
132 - New York City, NY
Operational
133 - Poughkeepsie, NY
Operational
134 - Albany, NY
Operational
136 - Syracuse, NY
Operational
138 - Binghamton, NY
Operational
140 - Buffalo, NY
Operational
220 - Pleasantville, NJ
Operational
222 - Camden, NJ
Operational
224 - Newark, NJ
Operational
226 - Harrisburg, PA
Operational
228 - Philadelphia, PA
Operational
230 - Altoona, PA
Operational
232 - Scranton, PA
Operational
234 - Pittsburgh, PA
Operational
236 - Washington, DC
Operational
238 - Baltimore, MD
Operational
240 - Frederick, MD
Operational
244 - Roanoke, VA
Operational
246 - Culpeper, VA
Operational
248 - Richmond, VA
Operational
250 - Lynchburg, VA
Operational
252 - Norfolk, VA
Operational
254 - Charleston, WV
Operational
256 - Clarksburg, WV
Operational
320 - Cleveland, OH
Operational
322 - Youngstown, OH
Operational
324 - Worthington, OH
Operational
325 - Akron, OH
Operational
326 - Toledo, OH
Operational
328 - Dayton, OH
Operational
330 - Evansville, IN
Operational
332 - South Bend, IN
Operational
334 - Fort Wayne, IN
Operational
336 - Indianapolis, IN
Operational
338 - Bloomington, IN
Operational
340 - Southfield, MI
Operational
342 - Marquette, MI
Operational
344 - Saginaw, MI
Operational
348 - Grand Rapids, MI
Operational
350 - Appleton, WI
Operational
354 - Madison, WI
Operational
356 - Milwaukee, WI
Operational
358 - Chicago, IL
Operational
368 - Peoria, IL
Operational
420 - Asheville, NC
Operational
422 - Charlotte, NC
Operational
424 - Greensboro, NC
Operational
426 - Raleigh, NC
Operational
428 - Wilmington, NC
Operational
430 - Greenville, SC
Operational
432 - Myrtle Beach, SC
Operational
434 - Columbia, SC
Operational
436 - Charleston, SC
Operational
438 - Atlanta, GA
Operational
440 - Savannah, GA
Operational
442 - Augusta, GA
Operational
446 - Macon, GA
Operational
448 - Pensacola, FL
Operational
452 - Jacksonville, FL
Operational
454 - Gainesville, FL
Operational
458 - Orlando, FL
Operational
460 - Miami, FL
Operational
462 - Louisville, KY
Operational
468 - Memphis, TN
Operational
470 - Nashville, TN
Operational
472 - Chattanooga, TN
Operational
474 - Knoxville, TN
Operational
476 - Birmingham, AL
Operational
477 - Huntsville, AL
Operational
478 - Montgomery, AL
Operational
480 - Mobile, AL
Operational
482 - Jackson, MS
Operational
486 - Shreveport, LA
Operational
488 - Lake Charles, LA
Operational
490 - New Orleans, LA
Operational
492 - Baton Rouge, LA
Operational
520 - St. Louis, MO
Operational
522 - Springfield, MO
Operational
524 - Kansas City, MO
Operational
526 - Fort Smith, AR
Operational
528 - Little Rock, AR
Operational
532 - Wichita, KS
Operational
534 - Topeka, KS
Operational
536 - Oklahoma City, OK
Operational
538 - Tulsa, OK
Operational
540 - El Paso, TX
Operational
542 - Midland, TX
Operational
544 - Lubbock, TX
Operational
546 - Amarillo, TX
Operational
548 - Wichita Falls, TX
Operational
550 - Abilene, TX
Operational
552 - Dallas, TX
Operational
554 - Longview, TX
Operational
556 - Waco, TX
Operational
558 - Austin, TX
Operational
560 - Houston, TX
Operational
562 - Beaumont, TX
Operational
564 - Corpus Christi, TX
Operational
566 - San Antonio, TX
Operational
568 - Harlingen, TX
Operational
620 - Rochester, MN
Operational
624 - Duluth, MN
Operational
626 - St. Cloud, MN
Operational
628 - Minneapolis, MN
Operational
632 - Des Moines, IA
Operational
634 - Davenport, IA
Operational
635 - Cedar Rapids, IA
Operational
636 - Fargo, ND
Operational
640 - Sioux Falls, SD
Operational
644 - Omaha, NE
Operational
646 - Grand Island, NE
Operational
650 - Billings, MT
Operational
652 - Boise, ID
Operational
654 - Cheyenne, WY
Operational
656 - Denver, CO
Operational
658 - Colorado Springs, CO
Operational
660 - Salt Lake City, UT
Operational
664 - Albuquerque, NM
Operational
666 - Phoenix, AZ
Operational
668 - Tucson, AZ
Operational
670 - Eugene, OR
Operational
672 - Portland, OR
Operational
674 - Seattle, WA
Operational
676 - Spokane, WA
Operational
720 - Reno, NV
Operational
721 - Las Vegas, NV
Operational
722 - San Francisco, CA
Operational
724 - Chico, CA
Operational
726 - Sacramento, CA
Operational
728 - Fresno, CA
Operational
730 - Los Angeles, CA
Operational
732 - San Diego, CA
Operational
734 - Bakersfield, CA
Operational
736 - Monterey, CA
Operational
738 - Stockton, CA
Operational
740 - San Luis Obispo, CA
Operational
920 - New Haven, CT
Operational
922 - Cincinnati, OH
Operational
923 - Mansfield, OH
Operational
924 - Erie, PA
Operational
927 - Harrisonburg, VA
Operational
928 - Charlottesville, VA
Operational
939 - Fort Myers/Naples, FL
Operational
949 - Fayetteville, NC
Operational
951 - Rocky Mount, NC
Operational
952 - Tampa, FL
Operational
953 - Tallahassee, FL
Operational
956 - Johnson City, TN
Operational
958 - Lincoln, NE
Operational
973 - Palm Springs, CA
Operational
974 - Rochester, NY
Operational
Support
Operational
Phone Support
Operational
Ticketing Support
Operational
Help Center
Operational
Portals
Operational
Bandwidth Dashboard
Operational
Application Platform Dashboard
Operational
9-1-1 Dashboard
Operational
Bandwidth International (fka Voxbone) Portal
Operational
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Apr 26, 2024 - 15:08 EDT
Bandwidth will be performing maintenance on the V2 SMS/MMS messaging platform. While Bandwidth is taking every precaution necessary to prevent disruption, there will be a brief interval during the maintenance when SMS/MMS messages will not complete. Posted on
Apr 23, 2024 - 11:28 EDT
Bandwidth will be performing scheduled maintenance on our Singapore Voice system. While all steps are being taken to minimize impact, during the maintenance customers will experience a few brief interruptions in inbound and outbound calling services. Posted on
Apr 26, 2024 - 11:27 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Apr 26, 2024 - 15:09 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages. Posted on
Apr 26, 2024 - 15:06 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Apr 26, 2024 - 15:12 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Apr 26, 2024 - 15:13 EDT
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered. Posted on
Apr 26, 2024 - 15:14 EDT
Resolved -
We’ve confirmed stability and we’re considering this incident resolved.
Apr 26, 19:16 EDT
Monitoring -
Between the hours of 8am-4pm ET today 4/26 customers may have experienced inbound call failures to Puerto Rico. Traffic is functioning normally at this time and we’re monitoring for stability.
Apr 26, 19:01 EDT
Resolved -
Between 11:58am and 12:13pm ET customers may have experienced intermittent increases in 504 errors when utilizing database lookup tools.
Apr 26, 12:00 EDT
Resolved -
At this time our partner has confirmed with Verizon the issue is resolved, and we’ve observed a decrease in errors back to expected levels. We’re considering this incident resolved at this time.
Apr 25, 18:01 EDT
Identified -
We've identified an issue causing an increase in 5620 errors when sending messages to Verizon. We're currently working with our partner to implement a fix for the issue.
Apr 25, 15:25 EDT
Completed -
The scheduled maintenance has been completed.
Apr 25, 16:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 12:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing scheduled that will potentially affect our Philippines Voice system. While all steps are being taken to minimize impact, during the maintenance customers may experience a few brief interruptions in inbound calling services.
Apr 17, 15:00 EDT
Resolved -
Our carrier has advised the outage is resolved and we’ve observed traffic return to normal. We’re considering this incident resolved at this time.
Apr 24, 07:19 EDT
Monitoring -
No issues or failing calls on the network in Poland have been detected for the last 7 hours. We are still working with the carrier to confirm there was no network impairment.
Apr 23, 08:19 EDT
Investigating -
We are investigating a network impairment in Poland with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Apr 23, 00:33 EDT
Completed -
The scheduled maintenance has been completed.
Apr 24, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 14:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the global Belgium data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the global Belgium data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the global Belgium data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
The following services will encounter a brief interruption during the maintenance: International Number searching and ordering - Bandwidth Dashboard Messaging - VoxSMS Global Portal Applications
Apr 12, 08:11 EDT
Completed -
The scheduled maintenance has been completed.
Apr 23, 21:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will affect a small portion of inbound and outbound calling to customers in Switzerland for the duration of the maintenance:
Apr 23, 15:16 EDT
Completed -
The scheduled maintenance has been completed.
Apr 23, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 01:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Apr 19, 13:04 EDT
Resolved -
We confirmed the fix was implemented by our our partner and all queued requests are processing normally at this time. We’re considering this incident resolved.
Apr 22, 08:43 EDT
Update -
The fix was postponed by our partner and will commence tomorrow evening (4/19). We’ll provide updates as they become available at that time.
Apr 18, 20:45 EDT
Update -
The fix for the affected requests is still on track for deployment this evening (4/18). At this time, new requests are processing as expected. We'll advise once the fix has been completed.
Apr 18, 09:47 EDT
Update -
A fix for the affected requests has been scheduled for tomorrow evening (4/18). At this time, new requests are processing as expected. We'll advise once the fix has been completed.
Apr 17, 11:40 EDT
Update -
We’re continuing to work with our partner on a fix for the issue, however at this time, there is no ETR.
Apr 17, 08:41 EDT
Update -
While we are continuing to work on a fix for this issue, we don’t expect any further updates until tomorrow morning. We’ll advise on status at that time.
Apr 16, 21:57 EDT
Update -
We are continuing to work on a fix for this issue.
Apr 16, 21:06 EDT
Update -
We are continuing to work on a fix for this issue.
Apr 16, 19:00 EDT
Identified -
We’ve identified an issue causing delays in verification request submissions reaching ZW. Relevant teams are engaged. All requests are being queued and will submit once the issue is resolved.
Apr 16, 18:04 EDT
Resolved -
This incident has been resolved.
Apr 19, 05:32 EDT
Update -
Bandwidth, along with our local partners, continues to investigate a network impairment in China (in the area of Bejing) affecting voice traffic. We are actively engaged with our industry partner and are pursuing the quickest resolution.
Apr 18, 10:18 EDT
Investigating -
We are investigating a network impairment in China (in the area of Bejing) with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
Feb 28, 02:58 EST
Completed -
The scheduled maintenance has been completed.
Apr 19, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 14:00 EDT
Scheduled -
Bandwidth will be performing scheduled maintenance in the Germany data center.
As a part of the maintenance, with the intent of minimizing impact to voice services, Bandwidth will be removing voice traffic from the Germany data center, redirecting traffic to geo-redundant global data centers. As a result of the traffic removal, customers may observe their voice traffic being routed to/from them through our geo-redundant global data centers. Customers connecting directly to the Germany data center may also elect to proactively re-route their traffic to our geo-redundant data centers to avoid any possible disruption to services.
Apr 17, 08:17 EDT
Completed -
The scheduled maintenance has been completed.
Apr 16, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 EDT
Scheduled -
Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
Apr 3, 09:48 EDT
Resolved -
This incident has been resolved.
Apr 12, 18:14 EDT
Monitoring -
A resolution has been implanted and we are monitoring the results.
Apr 12, 14:49 EDT
Update -
We are continuing to work towards a resolution for this incident.
Apr 12, 14:28 EDT
Update -
We are continuing to work with the printer to resolve this incident.
Apr 12, 11:13 EDT
Identified -
We are continuing to work with the provider to resolve this incident.
Apr 12, 10:11 EDT
Update -
We are continuing to investigate this issue.
Apr 12, 09:09 EDT
Investigating -
We are currently investigating an incident causing a provider's inbound calls to Portugal toll-free DIDs to fail. We are working with that provider to find a solution.
Apr 12, 08:06 EDT