The error messages on Reconciliations and Matching have been resolved, and everything in both the Close App and the Matching function are fully operational again.
Posted Nov 01, 2019 - 12:02 PDT
Identified
FloQast clients utilizing the Matching functionality are observing a 500 error when loading the Reconciliations tab, loading a Close the Books folders that contain reconciliations, or utilizing the Matching functionality itself. Engineering efforts are currently underway to resolve this error message.
In the meantime, closing out of the error message will present a fully functional version of the core app. The refresh button, sign-off toggles, and other functionality should be unaffected after closing out of the error. Matching functions such as uploading transaction documents to the Matching module remain impacted until resolution.
Posted Nov 01, 2019 - 11:18 PDT
This incident affected: FloQast Products (AutoRec Matching).