Engage temporarily unavailable

Incident Report for Questline

Resolved

Engage functionality is now fully restored. There is a possiblity that data loss may have occurred for some actions taken in the system between 1:25 and 2:09pm EST. Please review any updates you may have made during that time carefully. We apologize for any inconvenience.

Posted Nov 13, 2019 - 17:56 EST

Update

We are continuing to work on a fix for this issue. Engage is expected to remain unavailable until approximately 5:30pm EST. We apologize for the inconvenience.

Posted Nov 13, 2019 - 16:07 EST

Identified

Engage is currently unavailable. The issue has been identified and our team is working to put a fix in place.

Posted Nov 13, 2019 - 13:44 EST

This incident affected: Engage (Engage Web Portal, Engage API, Engage Outbound Email, Engage Sites, Engage Outbound SMS, Engage Preference Center).