Delay in processing some jobs

Incident Report for Workato US

Resolved

We have deployed the fix, and job processing has remained normal.

Posted Aug 13, 2020 - 01:29 PDT

Monitoring

We are deploying the fix and monitoring job queues, which are remaining free of backlogs.

Posted Aug 13, 2020 - 01:01 PDT

Update

We are seeing the backlog in multiple job queues reaching zero, i.e. catching up to normal operation.

Posted Aug 13, 2020 - 00:54 PDT

Update

We have started the mitigation process and are seeing recovery in job processing.

Posted Aug 13, 2020 - 00:23 PDT

Identified

We are aware of an issue that causes delay in job processing for some categories of jobs. We are working on a mitigation and fix for this problem.

Posted Aug 13, 2020 - 00:07 PDT

This incident affected: Recipe runtime (Recipe job execution).