We are investigating issues with the newest MacOS instant support binary
Incident Report for RealVNC
Resolved
This incident has been resolved. Instant Support custom branded binaries for MacOS can now be downloaded without issues.
Posted Jun 05, 2020 - 18:40 UTC
Monitoring
We have implemented a fix and are currently monitoring the solution. Branded MacOS binaries will now work after being redownloaded.
Posted Jun 05, 2020 - 14:24 UTC
Update
A fix is being implemented.
Posted Jun 05, 2020 - 14:13 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jun 05, 2020 - 11:55 UTC
Identified
The issue has been identified --- this only affects branded Instant Support binaries for MacOS. A fix is being investigated.
Posted Jun 05, 2020 - 11:54 UTC
Investigating
We are currently investigating this issue.
Posted Jun 05, 2020 - 11:52 UTC
This incident affected: RealVNC Connect (On-Demand Assist - Branding Service).